Roadside Service Technician

Roadside Service TechnicianAAA WashingtonThis role is responsible for providing mechanical assistance and repairs on the company's fleet vehicles and member vehicles. WHAT YOU'LL DOResponsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.Responsible for towing vehicles to specified location following correct safety and towing procedures. Be the "face" of AAAWA to our members who are stranded and in need of emergency roadside service.Perform electrical, fuel or other system diagnosis on vehicles.Provide customer service to members and other departments as needed. Advise manager of any vehicle or operational issues.Perform minor vehicle repairs on assigned vehicles.Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values. WHO YOU AREHigh school diploma or GEDMust be able to pass and maintain DOT physical requirements testTechnical school certification preferred2+ years' experience in automotive and customer service field preferredCERTIFICATES, LICENSES, REGISTRATIONSValid driver's license KNOWLEDGE, SKILLS, ABILITIESAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to operate fleet vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions.Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systemsCompetent in MS Office and navigating the internet.Ability to address multiple demands and competing priorities in a changing environment.Skilled at working independently; able to prioritize and complete assignments with minimal direction.Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.Ability to establish and maintain cooperative working relationships. WHO WE AREThe American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for over 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington. RANKED AS ONE OF WASHINGTON'S 2024 BEST PLACES TO WORK by Puget Sound Business JournalBENEFITS WE OFFERHealth insurance (medical, vision, dental and prescription drug) Up to 22 days of Paid Time Off (PTO) in the first yearEleven paid holidays in addition to PTO401(k) with Employer Match Life, Short-Term Disability and Long-Term Disability insurance Flexible Spending Accounts Shift differential for nights and weekends 4 Hours of Volunteer Time Off per year On-Demand Pay / Earned Wage Access Free Premier RV AAA Washington Membership Travel, Insurance, and Membership Discounts and Perks Paid, on-going training throughout your career THRIVE wellness program Flexible Work Arrangements - 4 x 10 scheduleTax-advantaged commuter benefit Free parking Financial Literacy EducationSALARY RANGEHourly salary range is $22.60 to $24.50 and offer rate is based on experience.Opportunity for annual company discretionary bonus based on company performance.WORK ENVIRONMENT & PHYSICAL DEMANDSThis position is deemed to be a safety-sensitive position.Work outside in all locations and weather conditions.Regularly lifts up to 50 pounds, occasionally up to 75 pounds.The physical environment is typical of a standard mechanic shop space, in parking lots and on the side of the roads and freeways. It requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure to hazardous materials. May work around moving objects or vehicles and will need to be aware of surroundings for personal safety. Equipment used: computer, phone, heavy machinery, garage/shop tools, vehiclesNOTIFICATIONSAAA Washington is committed to hiring and retaining a diverse and inclusive staff. We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas. We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area. AAA Washington is a drug-free workplace. This position is deemed to be a safety-sensitive position.