We are looking for a scheduler / office administrator / fire systems dispatcher / to join our team!
Responsibilities:
Schedule & assign work orders and service requests for all of our customers (commercial businesses, property management companies, third party companies)
Ensure proper information is obtained and entered in company software for all annual services and service calls
Strategically assign service calls to technicians while making routing a top priority when scheduling. Assist technicians to obtain entry when needed. Handle incoming and outgoing phone calls & email correspondence with top notch customer service on high incoming call volume. Staying on top of technicians to ensure paperwork is turned in, parts are ordered and reports are filed with the proper fire and water departments
Qualifications:
Detail oriented, quick & accurate office skills
Must work well in a collaborative job environment
Strong analysis and critical thinking skills
Previous experience in data entry, phones and scheduling is required
Strong customer service skills
Works well in a quick paced, small office staff environment
Benefits:
401(k) (After probationary period)
Dental insurance
Health insurance
Paid time off
5 paid holidays