The Office Services Associate plays a critical role in ensuring smooth office operations by providing comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. Reporting to the Lead Office Services Associate, this position is responsible for maintaining a professional and efficient office environment.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each core function will outline the percentage of time and frequency the task is performed.
Foster strong client relationships, enhancing customer satisfaction through prompt issue resolution.
Conduct regular inspections of the office space to ensure optimal appearance and condition.
Address complaints, questions, concerns, and suggestions promptly, conducting thorough quality assurance follow-ups.
Assist guests with hospitality services, including workspace arrangements and room occupancy management.
Support the client’s hoteling culture and mobile working practices by managing room occupancy and liaising with facility maintenance.
Execute interoffice moves, including furniture relocations and meeting setups.
Perform facilities maintenance tasks, such as sheet rocking, plastering, light carpentry, and light fixture maintenance.
Ensure the sanitization of designated areas, maintaining building standards, replenishing supplies, and implementing proper signage.
Facilitate mail services, including sorting, distributing, and processing interoffice and outgoing mail.
Prepare specialized outgoing mail (e.g., certified registered) and collect outgoing mail from designated internal zones.
Oversee meeting room arrangements, ensuring punctual participant arrivals and room readiness.
Provide print services, including copying, quality control checks, binding, hole punching, stapling, and basic copier maintenance.
Reproduce CD/DVD materials as requested or as part of imaging projects.
Participate in training programs, including the utilization of the Cornerstone platform, to enhance knowledge and skills.
Position Requirements/Experience/Education:
High school diploma or equivalent; college degree preferred.
Minimum 1 year of experience in a related role.
Ability to understand client inquiries and provide effective responses.
Proficiency in Microsoft Office products and applications.
Strong client-first mentality with the ability to deliver added value to clients.
Team player with a positive attitude, capable of motivating peers and building relationships.
Ability to maintain confidentiality and security of client information.
Pleasant and cheerful disposition at all times.
Competencies:
Accuracy and attention to detail.
Ability to multitask in a fast-paced, high-energy environment.
Solid decision-making skills within the scope of the position.
Ability to meet deadlines and work under pressure.
Good verbal and written communication skills.
Technologically proficient.
Prioritization, flexibility, and adaptability.