Job Responsibilities:
Maintains responsible for ensuring prompt return of the company’s medical devices which are rented by patients
Collaborate with creators of reports to develop tools to identify patients who may need assistance with product returns
Use a Customer Relations Management (CRM - Salesforce) System to access patient information and to document interactions with patients, their families, field sales personnel, and health care providers
Communicate with patients using empathy and compassion on email and phone
Use great judgment to escalate customer calls outside of scope
Facilitate returns using various methods including FedEx online and collaborating with team members
Comply with the Health Insurance Portability Accountability Act’s (HIPAA) Privacy Rule and all other applicable statutes, rules and regulations intended to protect the privacy of patients
Job Details:
100% Remote - Must Reside in Washington State
Pay Rate: $21-$24 per hour
Work Schedule: Flexible schedule available. Can work early days or evening hours. M-F but can also negotiate Sat. shift
Assignment Duration: 3-6 Months
Candidate Requirements:
1+ years of experience in customer service making outbound phone calls in a healthcare, patient, or medical environment preferred
Bachelor's degree or equivalent experience
Excels in conveying empathy, patience, and caring over the phone with customers
Highly accurate and detail oriented with pertinent information. e.g. reference #s, dates, spelling of names, ID#s, phone #s, email addresses
Strong written and verbal communication skills, to include excellent grammar
Strong multi-tasking skills, organizational, and prioritization to ensure strict deadlines are met
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced knowledge of Microsoft Excel