SaaS Systems Engineer

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows/Linux systems, and have scripting or programming experience. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition, they will be providing day-to-day support for the Company’s internal IT infrastructure, including employee help desk, network connectivity and telecommunications activities. Some of the things you'll be doing include… Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores Operate and maintain systems supporting the provisioning of new customers, applications, and features Provide insight on trends requiring proactive action to stay “one step ahead” of customers and/or upcoming corporate requirements Participate in the software design and development process to ensure maximum operational efficiency and architecture services Software deployment and configuration management in both Quality Assurance and Production environments Develop tools and utilities in support of the Operations organization and SaaS service delivery Provide level 2/3 support for customer initiated issues Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks and telecommunications Deliver outstanding help desk support to employees Establish, maintain and manage vendors responsible for providing hardware, software and/or services required to provide world-class service Identify systems deficiencies and recommend solutions Document forecasts, plans and resolutions for on-going and future reference Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement