Now Brewing – Partner Relations (US-Remote)! #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not onlycelebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.Partner Relations (formerly the Partner Resources Support Center) is a Center of Excellence (COE) focused on employee relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks.The senior partner relations associate – (SPRA) contributes to Starbucks’s success by consulting on employee relations in support of retail store managers in the U.S. They navigate partner questions and concerns, and operate as a balanced advocate on behalf of partners and managers. The SPRA consults on employee relations matters, including performance management, to ensure that Starbucks partners’ questions and concerns are addressed in a fair and consistent manner. In this capacity, the SPRA also provides consulting and interpretation of Starbucks policies and procedures.As a senior partner resources associate, you will:
Influence – provide consultation and support to retail field leaders on performance management, employee relations issues, and applicable company policies and employment laws, in accordance with Starbuck’s Mission and Values.
Serve as an advocate – solicit and listen to partners’ ideas, questions, and concerns. Take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset. Provide information and facilitate partners' ability to obtain information about Partner Resources programs.
Collaborate – close collaboration with peers and other partner relations professionals for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, and standards. Participates in team calibration discussions to ensure that consistent advice is provided.
Manage assigned workload of Partner Relations cases; ensuring that cases are prioritized, responded to, and handled according to Standard Operating Procedures. Prepare detailed case documentation and related communications; ensuring clarity, accuracy, and the appropriate level of detail.
Support – may participate in projects to improve the partner experience and/or drive efficiency. May lead one or more work streams of a related project.
We’d love to hear from people with:
B.A. or B.S. in Business, Psychology, Education, Communication, or related field. Closely related human resources work experience or training may substitute for advanced education on a year-for-year basis.
4 years of HumanResourcesgeneralist or related operations leadership experiencewith an emphasisonemployeerelations, including coaching/performance management, consultation, and performance development.
1 year of consulting with internal clients to identify business needs and recommend solutions.
Knowledgeoftheprinciplesandpracticesofhumanresourcesmanagement.
Knowledgeoflocal,federal,andstateemploymentlawsandregulations.
Ability to apply consultative skills in a business environment.
Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting.
Ability to prioritize multiple demands effectively based on business needs.
Abilitytoworkbothindependentlyandaspartofateam.
Ability to work in a fast-paced and changing environment.
Ability to adapt and operate as an optimistic change agent.
Proven ability to quickly establish effective working relationships, including by phone or electronic communications rather than face-to-face contact.
Ability to learncompanyoperations,policies,andprocedures.
Things to know about this role:
This role can be SSC, regional office, or home office based in any city in the U.S. or Canada.
If home office-based, the partner must have reliable, stable 20 Mbps or faster broadband internet service.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .If you are working in CA, CO, IL, LA, ME, MA, NE, ND, or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.Join us and inspire with every cup. Apply today!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com