Position Summary:Note: This is a 2nd shift position, working a typical schedule of Sunday through Thursday from 4:00pm – MidnightValet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 2 million apartment homes across 40 states.As an Area Leader, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 – 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned area/district. In this role, you will demonstrate a service culture that prioritizes the service experience. You’ll model, train and coach expectations to deliver the service standard.Salary Range: $68,000-$71,000Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)Company vehicle providedSchedule: The typical schedule is Sunday through Thursday from 4 PM to 12 AM, coinciding with our peak client service hours. Our client needs vary, so please connect with our recruiter/operations leader to determine your ability to accommodate the scheduling needs of the specific communitiesWork environment: You will work from both a home office and in-field (community properties), as necessaryResponsibilities:
Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities
Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload
Comply with, promote, and train Service Valets on collection policies and procedures
Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
Provide on-call support to Service Valets and assigned communities
Report safety incidents in a thorough and timely manner
Regularly complete community checks to ensure quality standards are maintained
Address associate development needs and facilitate appropriate coaching or training opportunities
Attend team meetings virtually, in person, or off-site when needed
Perform other duties as assigned
Qualifications:
High school diploma or GED equivalent
Proven track record in building and leading successful teams
Strong analytical skills with experience working with spreadsheets and data analysis
Proficiency in MS Word, Outlook, Excel & PowerPoint
Solid understanding of basic employment law, customer service principles, and leadership/management concepts
Demonstrates unwavering work ethic, integrity, and a strong sense of accountability
Ability to effectively manage stress and adapt to a changing work environment
Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals
Proven ability to build and maintain effective teams, while holding oneself and others accountable
Excellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs
Physical Requirements and Special Conditions of Employment:
This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders
Ability to occasionally work outdoors and work/drive in changing weather conditions
Ability to be exposed to disagreeable odors
Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
Ability to begin workday at 4:00pm and be on call during irregular hours depending on business needs
Our full-time associates are provided with the following comprehensive, flexible benefits:
Health coverage for you and your family through medical, dental, vision plans
Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
401k Savings Plan with matching company contribution
Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
Referral bonus program (up to $2,500 for each referral hired)
Pet insurance plan options
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
Associate and family assistance program
Associate Relief Fund
Associate discount program
Rewards and Recognition program
Free access to Torch Fitness (virtual program and events)
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.The application window is anticipated to close 60 days from the date the job is posted.Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law. As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.http://valetliving.com Valet Living Associates: Privacy Notice,Effective Date: January 1, 2020 https://www.valetliving.com/applicant-privacy-notice/