TITLE: Cash Office Clerk
SALARY & FLSA: $23- 25 per hour; FLSA non-exempt
OPENING DATE: 06/11/24
CLOSING DATE: 07/01/24
JOB TYPE: Temporary, Part-Time
UNION: Non-Represented
OPENINGS: 1
LOCATION: Onsite Only
DEPARTMENT: Finance
This position will work 24-29 hours per week and is expected to last through March 2025.
HOW DO YOU ZOO?
More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to act and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.
WHO YOU ARE
As our new Cash Office Clerk we know you will be successful in this role because you:
Possess Strong Cash Handling Skills: You are confident in your ability to work with cash, ensuring accuracy. You can prepare daily gate deposits and work closely with cash delivery personnel skills. You can hold yourself accountable and handle changes with positivity.
Remain Cool: As our new Cash Office Clerk, you can remain professional and courteous when resolving customer issues. Using good analytical skills and sound decision making as your guide, you can handle customer calls related to admissions issues with care and compassion, including processing refunds when warranted.
Are a Policy Expert: You can understand, explain, and enforce policies to on-site staff, other zoo departments, and the public in a clear and confident manner.
Are Confident: You can confidently assist with the handling processes for providing City Passes, complimentary tickets, and other special admissions related mechanism as they arise.
YOUR PRIMARY RESPONSIBILITIES
Prepare daily gate deposits and work with cash delivery personnel.
Handle customer calls in relation to admission issues, including processing refunds when warranted.
Assist with auditing gate staff for compliance of required procedures and policies.
Assist with the handling processes for City Passes, complimentary tickets, and other special admissions mechanisms.
Provide support for other Finance areas, primarily Accounts Payable.
Maintain control records, files, and other paperwork.
PREFERRED QUALIFICATIONS
Ability to speak a language in addition to English.
QUALIFICATIONS
Associate degree (A.A.) or equivalent from two-year college or technical school; or one year cash handling related experience and/or training; or equivalent combination of education and experience.
Able to understand, explain, and enforce policies to on-site staff, other zoo departments and the public in a clear and confident manner.
Proficient with computers and software applications such as MS Excel and Word.
Excellent written and verbal communications skills with the ability to adapt communication based on audience and purpose with inclusivity.
Ability to work independently and within diverse teams and environments while treating everyone with respect.
Successful applicants must live and work in Washington State to perform this role.
Applicants must be at least 18 years old.
BENEFITS
The Woodland Park Zoo offers temporary staff the following benefits:
4 complimentary Zoo tickets per year plus other discounts and perks
Accrue 1 hour of sick leave for every 30 hours worked
403(b) Retirement Plan
Free staff parking
Employee Assistance Program (EAP)
SELECTION PROCESS
Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.
This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at [email protected].
Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.
Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.