Patient Access Rep

OverviewIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patientexperience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a newhealth system centered around the patient: Virginia Mason Franciscan Health. Our combined systembuilds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly5,000 physicians and providers. Together, we are empowered to make an even greater impact on thehealth and well-being of our communities.CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across thePacific Northwest. That means a seamlessly connected system offering quality care close to home. Frombasic health needs to the most complex, highly specialized care, our patients can count on us to meettheir needs with convenient access to the region’s most prestigious experts and innovative treatmentsand technologies.ResponsibilitiesFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for afull-time Patient Access Rep for the fast-paced Franciscan Family Practice Clinic in Puyallup,WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekendsor organizationally recognized holidays required.Job Summary:This job is responsible for performing a variety of general administrative support duties associated withthe patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance withestablished internal guidelines and procedures. Incumbents typically interact with patients directly at thefront desk and/or on the phone to perform follow-up activities.Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic andfinancial data in the patient’s medical record; 3) gathering/validating insurance information using routinemethods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5)obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillarytesting and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs arefulfilled and determining insurance benefit coverage for hardware related items such as retail contactlenses by working directly with patients’ insurance carriers, ever needed.Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multipleoptions and solutions, knowledge of insurance authorization/billing requirements andprivacy/confidentiality practices, as well as knowledge of medical terminology and the patient intakeprocess. An incumbent following proper channels of communication in handling daily and routineproblems and recognizing issues that need referral to management. Strong customer service skills arerequired offering the highest level of service to every patient every time.An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or atthe front desk, interacting with patients directly.Essential Duties:● Registers and/or checks patients in/out.● Handles and reconciles payments.● Continually monitor and reconcile issues prior to patient visit.● Processes referral orders and/or pre-authorizations.● Coordinates appointments and ancillary services.● Responds to patient questions regarding routine billing and insurance matters.● Coordinates patient instructional/education activities.QualificationsEducation/Work Experience:● One year of customer service work experience is required, two years preferred. Healthcare orCall Center experience preferred.Pay Range$21.09 - $27.32 /hourWe are an equal opportunity/affirmative action employer.