Vacancy caducado!
ABOUT CUBCRAFTERS:
CubCrafters is a worldwide leader in the design and manufacture of light STOL capable general aviation aircraft, and has developed the most successful program in the industry for providing customers with factory assistance in completing Experimental Amateur Built (EAB) aircraft.
Passion for aviation is at the core of our business and fuels our commitment to deliver best-of-class aviation products and services to our customers. Our builder assist support team combines proven experience with the best available new technology and a commitment to excellence in order to provide exceptional EAB support services to our customers.
JOB SUMMARY:
Builder Assist Coordinators are key members of the Customer Support Group (CSG) at CubCrafters with the primary role of supporting the company’s Factory eXperimental (FX) program, including scheduling, administration, and facilitating builder assist sessions at the factory. In addition, this position supports company’s sales activities, and supports direct and national sales events.
With 150+ factory assist EAB aircraft delivered to date, and an increasing demand for more factory builder assist services, the CubCrafters builder assist program is expanding and has full time Coordinator position(s) open.
QUALIFICATIONS:
A minimum of three (3) years of customer support experience is required, with a general knowledge of single engine general aviation manufacturing techniques preferred. Proficiency in the English language (both written and verbal), along with proficiency in MS office and similar software products, is required. The ability to lift and carry parts and equipment up to 50 pounds as a routine job function is required.
Pilot credentials and/or aviation experience is helpful for this position.
JOB RESPONSIBILITIES:
Serves as a primary point of contact for CubCrafters FX program. Acts as a liaison between headquarters, customers, and sales staff in all matters regarding builder assist projects.
Assists customers and sales staff in specifying and pricing aircraft options (both standard and custom) for new aircraft orders.
Helps prepare documents including FAA documents, builder logs, and invoices. Ensures all documents and files are kept safe, organized and accessible.
Acts as an internal advocate for the company’s builder assist program, coordinating builder assist projects between sales, manufacturing, engineering, and quality departments.
Coordinates with the FAA, under the supervision of the Customer Experience Manager, to maintain program integrity with Experimental Amateur Built (EAB) aircraft certification rules.
Assists with logistical management of the CubCrafters new aircraft delivery hangar and Customer Completion Center (consumables, cleanliness, organization, & aircraft movements).
Acts as backup for all Customer Support Group duties as assigned, including backup for CubCrafters on-site store merchandise sales, factory tours, and kit program technical support.
Pilot candidates will be asked to contribute in company’s utility flight operations; potentially including test flights, break-in flights, EAB Phase 1 fly offs, aircraft deliveries, ferry flights, and other company flying as assigned.
Schedules and organizes customer visits, including accommodations and vehicles during their stay.
Performs additional duties as required, with the understanding that this job description may require future modification as the builder assist program matures.
COMPETENCIES:
The successful candidate should have demonstrated skills in the following: attention to detail; technical aptitude; analytical problem-solving skills; time and performance management of multiple projects with varied timelines and priorities; approachability; customer service, support, and interaction skills; proactive and collaborative approach to teamwork; outstanding communication skills (verbal and written); ability to work with minimal supervision in a team environment; the ability to briefly and accurately express complex technical problems in terms that permit the listener to make a valid decision; ability to change focus due to conflicting/changing priorities; ability to maintain confidentiality and handle sensitive situations appropriately when performing job duties; and the ability to support long term company goals.
COMPENSATION:
An industry-competitive package is being offered for top-notch individuals at all experience levels that meet the minimum job qualifications. Starting pay depends on relevant experience and competencies.
CUBCRAFTERS BENEFITS:
One week of paid vacation after year one and two weeks of paid vacation per year afterwards;
Six paid holidays annually;
Sick leave policy which is more generous than Washington State requires.
Employee-discretionary tax-free savings in the form of a 401K plan with Cub Crafters matching contributions up to 4% after 6 months of employment;
Three separate medical plans available, CubCrafters contributes towards employee and family coverage. Vision, dental, life, and LTD coverage for you and family members available at your expense, at a group rate. Health care plan is available the first of the month after 30 days of continuous employment;
Pilot development program and flight opportunities, including subsidized aircraft rental.
LOCATION:
This job is located at the CubCrafters factory located on McAllister Field (KYKM) in Yakima, Washington. With its beautiful weather, central location, relatively low cost of living, abundant outdoor activities, and a strong sense of community, Yakima is a premiere place to raise a family, live, work, and play.
The Yakima Valley is known as the Heart of Central Washington and recognized for its agriculture, a vibrant wine and craft beverage brewing industry, blue skies, time saving commutes, and affordable housing. The valley is surrounded by numerous recreation areas for outdoor activities including Mount Rainer National Park, the Mount Adams, Goat Rocks, and William O. Douglas wildernesses, the Wenatchee National Forest, and the Columbia River Gorge National Scenic Area. Great skiing is just 50 miles away in the Cascade Mountains in winter. Seattle, Portland, the San Juan Islands, Vancouver BC, the Olympic Peninsula, and the Pacific Ocean are just a few hours’ drive away for even more adventure.
The climate of the Yakima Valley is mild and dry, having characteristics of both maritime and continental climates modified by the Cascade and Rocky Mountains. The summers are dry and warm, and the winters are cool with light snowfall. There is an average of 300 days of sunshine each year with a normal total of 7.98 inches of precipitation.
Vacancy caducado!