Work Onsite - Richland, WA
Bi-lingual preferred; previous use of an ERP highly desired.
Mechanically inclined, basic understanding of equipment.
Follow up on backordered parts, and international shipments on their progress to keep management and customers informed
Build quotes for customers in the system and be able to communicate accurate pricing.
Able to look at a parts schematic or diagram to determine proper component needed.
Know the basics of RMA's, processing returns, and credits
Excellent Communication skills; written and verbal.
Build purchase orders and be able to send them to the appropriate companies
Pulls and fills parts order from our stock to be shipped and delivered to customers
Notifies Supervisor of out-of-stock components
Manage multiple inboxes
Quality customer service; prompt, giving attention to the customer and their needs
Able to work in a fast-paced environment.
Strong organizational and customer service skills
Must be able to communicate clearly with customers, suppliers and colleagues.
Ability to balance priorities by multi-tasking and communicating with stakeholders
Good computer skills and basic familiarity with Microsoft Outlook, Excel and various search engines. Experience with dealership and supplier systems.
Must be a team player with a calm demeanor and customer service focus
Ability to multi-task and work quickly and accurately
Forklift experience is desired, or have a willingness to train
Able to occasionally climb, balance and lift or move up to 50 pounds
Must possess a valid driver’s license and a clean driving record.
Strong references from former employers and colleagues.
Outstanding qualifications in certain categories may help to offset a lack of experience in other areas.
Job Type: Full-time
Pay: $18.00 - $23.83 per hour
Expected hours: No less than 35 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8-hour shift
Monday to Friday 7:30 am to 4:30 pm
Overtime
Weekends as needed