Practice Administrator – Benton Franklin Orthopedic Associates (BFOA)
Location: Tri-Cities, Washington
Employer: United Specialists-Benton Franklin Orthopedic Associates
United Specialists is seeking an experienced, authentic, and bold healthcare professional for a full-time opportunity as Administrator of Benton Franklin Orthopedic Associates (BFOA). This is a unique chance to lead a legacy clinic—recognized as the Tri-Cities’ center of excellence for orthopedic care, podiatry, and interventional pain management—at the edge of explosive growth. We’re looking for a dynamic leader who can inspire and unify the team, guiding the organization through its next phase of expansion with clarity, energy, and purpose.
About BFOA
Benton Franklin Orthopedic Associates (BFOA) is a respected, physician-owned medical group that has served the Tri-Cities community for over 30 years. The practice includes 10 providers: six physicians, a seventh physician—a fellowship-trained hand surgeon—joining in August, a podiatrist, a physician assistant, and a comprehensive rehabilitation team. Their therapy services include a Doctor of Physical Therapy, a full-time physical therapist, and integrated physical and occupational therapy. BFOA operates across two locations in Kennewick, one in Pasco, and a dedicated surgery center.
BFOA is deeply rooted in the region and widely recognized for delivering high-quality, patient-centered musculoskeletal care. With a strong foundation and a reputation for clinical excellence, the organization is now poised for significant expansion. As Administrator, you will work closely with the physician owners to shape strategy, optimize operations, and lead a high-performing team through this exciting period of growth.
What We’re Looking For:
We’re seeking a leader who brings:
Proven experience in physician-owned practices
A strong track record of building relationships with external medical partners
Demonstrated organizational leadership and team-building skills
Deep understanding of operations and financial management
Advanced written, verbal, and interpersonal communication skills
Staff supervision experience and a collaborative, visible leadership style
A commitment to follow-through, accountability, and continuous improvement
Why the Tri-Cities?
The communities of Kennewick, Pasco, and Richland make up the Tri-Cities area of southeast Washington, home to approximately 250,000 residents and nestled along the scenic Columbia River. With four distinct seasons, moderate temperatures, and over 300 days of sunshine annually, the region is a haven for outdoor enthusiasts. Residents enjoy fishing, boating, paddleboarding, hiking, biking, and golfing, with easy access to nearby mountains for skiing and snow sports in the winter.
The Tri-Cities is also a nationally recognized wine region, boasting over 300 wineries and tasting rooms throughout the Columbia Valley and Red Mountain AVAs. The area offers a vibrant mix of arts, culture, and family-friendly amenities, including museums, performing arts centers, farmers markets, and community festivals.
For families, the Tri-Cities is a hub of adventure and discovery—from riverfront parks and splash pads to science centers, nature trails, and youth sports leagues. Whether it’s a weekend kayaking trip, a hike through Badger Mountain, or a day exploring local farms and orchards, there’s no shortage of ways to stay active and connected as a family.
With a lower cost of living than many metropolitan areas, excellent schools, and a strong sense of community, the Tri-Cities offers an exceptional quality of life. And with its location just 2 to 4 hours from major Northwest cities like Spokane, Seattle, and Portland, it strikes the perfect balance between small-town charm and big-city access.
Benefits
-Competitive salary and comprehensive benefits package
-Opportunities for professional growth and leadership development
-A collaborative, mission-driven team environment
-The chance to make a lasting impact on a growing, high-performing medical group
-Oversee daily operations of the practice, ensuring efficient workflow and high-quality patient care.
-Manage financial aspects of the practice, including budgeting, fiscal management, and financial reporting.
-Supervise staff members, providing guidance and support to ensure optimal performance and professional development.
-Ensure compliance with healthcare regulations, including HIPAA standards and medical terminology usage.
-Coordinate human resources functions such as hiring, training, and performance evaluations.
-Implement and maintain electronic medical records (EMR) systems and electronic health records (EHR) systems for efficient patient data management.
-Collaborate with clinical staff to enhance patient care processes within the practice.
-Develop policies and procedures to improve operational efficiency and patient satisfaction.
-Monitor utilization management practices to optimize resource allocation within the clinic.
-Maintain up-to-date knowledge of industry trends, regulations, and best practices in medical office management.
Skills
-Strong understanding of fiscal management principles including budgeting and financial reporting.
-Experience in medical office management or dental office experience is highly desirable.
-Proven supervisory experience with a focus on team development and performance management.
-Familiarity with EMR/EHR systems such as Mod Med, Epic, eClinicalWorks, or similar platforms.
-Knowledge of healthcare regulations including JCAHO standards and HIPAA compliance.
-Proficient in medical terminology and managing medical records effectively.
-Background in nursing or acute care is an asset for understanding clinical workflows.
-Experience in managed care environments is beneficial for optimizing patient services.
-Excellent organizational skills with the ability to multitask in a fast-paced environment.
-Strong communication skills to effectively interact with staff, patients, and external stakeholders. This role is essential for maintaining the operational integrity of the practice while fostering an environment focused on exceptional patient care.