Please Note:  This position will include supporting our US Public Sector customers.“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
We are seeking a highly skilled Product Manager with experience in business analysis, cloud capacity supply chain management, and the ServiceNow platform. The ideal candidate will be responsible for driving product strategies that optimize cloud infrastructure, streamline supply chain processes, and leverage ServiceNow to enhance workflows and automation. This role requires a balance of strategic vision, technical understanding, and operational excellence to deliver impactful solutions.What you get to do in this role: Product Strategy & VisionCreate and maintain a product roadmap that incorporates customer needs, business goals, and technological advancements.Leverage business analysis techniques to identify gaps and inefficiencies in cloud capacity, supply chain, and ServiceNow processes.Translate complex business problems into actionable product requirements and prioritize initiatives effectively.Stakeholder CollaborationWork closely with engineering, finance, and procurement teams to align strategies across cloud capacity and ServiceNow initiatives.Facilitate workshops and discussions with stakeholders to gather feedback and refine solutions.Act as a bridge between business users and technical teams to ensure seamless communication and execution.Coordinate with development teams to schedule and plan releases, ensuring that the product improvements are delivered in a timely manner.Data-Driven Decision MakingHelp define and monitor KPIs related to cloud capacity, supply chain efficiency, and ServiceNow platform performance.Use analytics tools to identify trends, generate insights, and inform iterative improvements.Conduct gap analyses to optimize workflows and eliminate inefficiencies.Execution & DeliveryCreate detailed product requirement documents (PRDs), functional specifications, and user stories.Collaborate with engineering and operations teams to deliver scalable solutions.Oversee the implementation and adoption of product features, ensuring alignment with organizational objectives.Communication:Effectively communicate product updates, enhancements, and changes to internal teams, customers, and stakeholders.Build product documentation, training, and support materials as needed.