Senior Capacity Engineer

Job DescriptionNOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This position reports to: Manager, Capacity Operations.We are a hardworking team with a sense of humor, always adapting and evolving. Our passion for our product is matched only by our dedication to our customers. We set high expectations for ourselves and encourage a culture of continuous improvement. A career at ServiceNow means challenging yourself to be your best.What you get to do in this role:We are an Operations team that is responsible for the capacity of ServiceNow customers.Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.Drive and Enhance processes and tools necessary to simplify and provide consistent project execution.Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.Use your experience in systems engineering, scripting development, and networking to proactively prevent repeatable issues.Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.