Marr's Heating and Air Conditioning is seeking a CSR To Join our growing team. With over 58 years of family ownership and operation, we are actively seeking the right person to train for the position of CSR. At Marr's Heating and Air Conditioning, "Our Mission is to provide an exceptional customer experience, by developing exceptional employees." This means that we choose to hire, train, and retain employees that go above and beyond for our customers on a daily basis.
Company Core Values:
-Innovation: We strive to innovate daily with everything we do. We do not accept that the way that things are and choose to push the way we operate and interact with others to reflect our mission and vision for the company. The ideas and innovations of our employees is what will allow our company, customers, and employees to thrive. There is no innovation too small, as it is many small innovations that build great companies.
-Accountability: We expect and welcome accountability for our performance and we do not externalize our problems. We take ownership of our problems, actions, and performance and we hold others accountable around us with respect and compassion for them as a human being. We accept mistakes only if they are used as lessons, in which case, we embrace them
-Transparency: We are honest and transparent with ourselves, our customers, and our employees at all times. We value relationships highly and understand that transparency as a long-term strategy yields the most trust, and trust in turn yields the best relationships
- Professionalism: We expect to set the standard for professionalism in our industry. From how we wear the uniform, the vehicles that we drive, how we interact with our customers and the quality of our work. We aim for the perfection, and when we inevitably fall short, we make an adjustment to get closer the next time.
Duties:
-Answering phones and assisting customers or transferring to the correct department
-Coordinating and booking Estimates for sales staff
-Coordinating and booking Service calls for our service and maintenance departments
-Working with accounts receivable and billing
-Outbounding to existing customer database to assist in driving company goals
-Explain and sell our Membership plan to new and existing customer base (Performance bonuses for every sale)
Helpful traits:
-Organizational skills
-Communication skills
-Customer service skills
-Schedule setting ability
-Detail-oriented approach to tasks
-Process improvement (you like to find ways to make tasks easier and repeatable)
-Problem-solving capabilities
-Ability to adapt and overcome
-Ability to type fluently
-Warm and pleasant phone skills
If you feel that you may be a good candidate for this position, we look forward to hearing from you!