The Upfront Theatre is hiring for our Front of House Team!
We are seeking a dynamic and customer-focused individual to join our Front of House team. This multifaceted role includes working across the Box Office, Bar, and venue cleaning shifts, ensuring every patron enjoys an outstanding experience from arrival to departure. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and is passionate about live performance—particularly improv comedy.
Roles & Responsibilities (include but are not limited to):
Operate the in-person box office: ticket sales, will call, ID checks, and end-of-day reconciliations
Provide friendly, professional customer service to all guests
Share information about The Upfront, shows, and classes with patrons
Coordinate and support Front of House volunteers
Communicate clearly with performers, tech crew, staff, and management
Serve drinks responsibly from the bar; check IDs per WA laws
Ensure WA MAST: Class 12 compliance (certification covered by The Upfront)
Process POS transactions accurately (cash and card)
Maintain cleanliness and organization in the theatre, greenroom, bar, and restrooms
Preferred Qualifications include but are not limited to:
Strong customer service skills with a friendly and professional demeanor
Experience in bartending or drink service, POS operation, and maintaining cleanliness within a venue, bar, retail, or restaurant setting
Comfortable with databases, tablets, smartphones, and taking photos
Able to work independently and as part of a team
Excellent time management and adaptability under pressure
Clear and effective written and verbal communication skills
Enthusiastic about improv comedy and community engagement
Attentive to maintaining a clean, safe, and welcoming environment
Whether you're welcoming guests at the door, serving drinks behind the bar, or resetting and cleaning the venue between shows, your attention to detail and positive attitude will help create a smooth and memorable experience for our audiences—and contribute to a supportive, positive work culture behind the scenes.
Start Date: Thursday, September 11, 2025
Hours:
Part time
Thursdays, Fridays, & Saturdays 6:30PM - 11:30PM (performance schedule may vary)
Sundays: Cleaning shift (approximately 90 minutes)
Special Events (dates/times vary)
Monthly FOH meetings (30 minutes)
Weekends and holidays
In this role, you will be expected to: regularly perform Sunday cleaning shifts, attend the monthly FOH meeting for team updates, and provide shift coverage as needed on Thursdays through Saturdays and special events. Training will cover all Front of House positions: box office, bar, and cleaning shifts.
Pay Rate:
$19.50/HR
Tips are shared evenly among FOH staff working performance shifts.
Perks:
Free admission to all standard shows produced by The Upfront Theatre
2 free friends and family tickets/month
Discount on concessions (when attending shows)
1 free non-alcoholic concession during shift
Opportunity to nominate a nonprofit for a benefit show
The Upfront Theatre is committed to social equity and justice and encourages candidates of all racial and gender identities, cultural, ethnic, and economic backgrounds, and of any sexual orientation to apply. The Upfront Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, veteran status, or marital status in employment or the provision of service.
Please email your resume to info@theupfront.com. In the body of the email, include 2–3 references and a brief response explaining why you want to work with us.