Overview A systems team that is responsible for supporting Navy Federal’s credit card products, origination/underwriting, servicing, collections, mortgage servicing and business solutions as it relates to credit cards. Also responsible for supporting the technical aspects of the Private Student loan program.Responsibilities
Provide support to assigned department; may work on small projects or portions of larger projects
Support business strategy and initiatives within the business unit and/or across the organization
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Perform research and analysis; may include quantitative and/or qualitative analysis
Work with other business units to resolve systems and equipment issues
Present data findings from research and analysis; may include quantitative and/or qualitative analysis
Maintain professionalism in all interactions, placing internal customer services and deliverables as priority
Retrieve, analyze, and validate process flows to determine accuracy
Work directly with project leads to understand requirements and propose key solutions to drive effective decision-making and influence business objectives
Analyze and summarize business operations, customer, and/or requirement data to improve processes
Collaborate with business unit stakeholders and management to conduct needs assessment to support objectives
Perform other duties as assigned
Qualifications
Must be pursuing a degree from an accredited college/university
Ability to manage and prioritize multiple time sensitive requests
Effective organizational, planning, and time management skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem-solving skills
Ability to exercise initiative and good judgment to make sound decisions
Ability to adapt to new technologies
Ability to provide exceptional customer service
Effective word processing, presentation, and spreadsheet software skills
Ability to work independently and in a team environment
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2024 America's Best Employers for New Grads Forbes® 2024 America's Best Employers for Tech Workers Fortune Best Workplaces for Millennials™ 2024 Fortune Best Workplaces for Women ™ 2024 Fortune 100 Best Companies to Work For® 2024 Military Times 2024 Best for Vets Employers Newsweek Most Loved Workplaces 2024 PEOPLE® Companies That Care Ripplematch Recruiting Choice Award Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 23911