Job Title: ATM Monitoring and Surveillance Analyst Location: Vienna, VA
Hours: DAY SHIFT 6:00 am – 6:00 pm (12-hour rotation, weekends and holidays)
Will begin working on campus for training, then transition to a hybrid schedule—two days remote and three days in the office (Vienna).
Responsibilities:
Proactively monitor the ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
Create, document, and update incident tickets, record faults, actions for resolution, and up times.
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution.