Crown is looking for Technicians who will be responsible for hands-on support of the equipment and components comprising the APC system. This includes hardware installation, software loads, integration, system staging, and system maintenance. Technicians may perform their duties at the Contractor’s facilities or may be dispatched to provide on-site support at FAA facilities.
Specific responsibilities include but may not be limited to: 1) Performing system installation including cabling and connections to local area and wide area networks;2) Supporting familiarization training FAA system support personnel;3) Performing preventive maintenance;4) Responding to trouble calls; 5) Resetting passwords, implementing patches, and updating system configuration parameters as required;6) Coordinating all maintenance actions with operations control center personnel;7) Performing local and remote testing on equipment including running system diagnostics to identify faults;8) Performing system restoration including the replacement of LRUs to remedy failures;9) Returning failed LRUs for repair;10) Tracking spare parts stock levels; 11) Supporting the development of Technical Manuals.