West Creek 5 (12075), United States of America, Richmond, VirginiaProcess Manager (Reporting and Insights) “Hybrid”The IRIS Reporting and Insights Team is responsible for automation, reporting and project tracking across Retail Bank including Access, Incident Tracking & Enablement, Well Managed, Branch, ATM, Vault, Disputes and Back Office. We are looking for an associate to build reports, dashboards, metrics and Google Sheet automation solutions as well as communicate updates with internal customers on new and existing processes and provide internal customer support as needed.Responsibilities:
General project management for Recon & Control Team
Own Jira management for projects impacting Team SAFE
Own Confluence management of project related content
Manage intake requests
Act as liaison between project teams/ LOBs and Team SAFE
Create and maintain reporting, analytics and KPIs (Key Performance Indicators)
Complete testing, validations, requirements for project work as needed
Own document management and creation (SOPs and Charters)
Ensure compliance with Script Governance policies and best practices
Tableau Dashboard development
Github management for processes and scripts as needed
Drive results to meet performance expectations
Track and ensure metrics and goals are met
Address trending / ongoing performance issues through the appropriate channels and escalate as needed
Communicate team results to management
Recommend, develop and execute process improvements
Business Process Documentation
With oversight can collect, analyze and measure process data on the effectiveness of business processes
Take action on requests in a timely manner
Keep Leadership informed of important updates or challenges and escalate appropriately
Ensure consistency in communications and support flow through the most appropriate channels
Focus on team engagement and maintain open communication across all associates, all sites
Develop Subject Matter Expertise within role
The ideal candidate would possess the following:
Self motivated and demonstrate the ability to work with minimal supervision
Attention to detail, excellent communication, excellent organizational skills, excellent time management, good technical skills
Ability to manage multiple tasks, prioritize and meet deadlines
Knowledge of SQL, Google App Script and Tableau
Demonstrates excellent written and verbal communication skills as well as professionalism in working with internal associates at all levels and our external partners
Excellent problem solving skills
“Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.”Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 1 years of technical experience using advanced features in Excel or Google Sheets (Formulas, Pivot Tables, Vlookup, H Lookup)
At least 1 years of experience using Tableau
At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management
At least 1 year of G Suite and Microsoft Office experience
Preferred Qualifications:
Bachelor's Degree
At least 1 year of reconciliation or accounting experience
2+ years of experience using a Business Intelligence tool (Tableau, Quick Sights)
2+ years of G Suite and Microsoft Office experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).