Job Overview:
We are seeking a friendly, organized, and professional Front Desk Representative to be the first point of contact for our guests or clients. As the face of the company, this individual will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and welcoming experience for everyone who enters our premises.
Key Responsibilities:
Greet guests or clients warmly and assist with their inquiries or needs.
Handle check-in/check-out procedures, process payments, and manage bookings or appointments.
Answer phones, emails, and other communication channels promptly and professionally.
Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary materials.
Provide information about services, policies, and general company-related inquiries.
Coordinate with other departments to ensure guests’ or clients’ needs are met.
Handle administrative tasks such as filing, scheduling, and maintaining records.
Address any guest or client concerns or issues, escalating them as needed to management.
Skills & Qualifications:
High school diploma or equivalent; additional certifications or training is a plus.
Previous experience in a front desk, customer service, or administrative role preferred.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency in office software and phone systems; experience with scheduling or booking software a plus.
Ability to handle sensitive information with discretion.
Friendly, professional, and positive attitude.
Working Environment:
The role requires standing for long periods and occasionally lifting light to moderate objects.
Must be flexible to work various shifts, including weekends and holidays, if necessary.