Posting Details Working Title Technical Support Professional Position Number 01334A Department INFORMATION TECHNOLOGY SERV-ACAD Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.Type of Recruitment Knowledge, skills and abilities Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.Special licenses, registration or certification NoneEducation or training NoneLevel and type of experience Considerable experience in information technology support.Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Considerable information technology support experience in a corporate, administrative, or educational setting. – Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM , Remedy, Microsoft Endpoint Manager or Jamf – Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk – Custom configuration of a computer purchase to meet end-user requirements – Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy – Enterprise-level anti-virus / anti-malware suites – Virtualization technologies such as Citrix, VMWare and VirtualBox – Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop – Familiarity with Linux distributions, software and management tools – Basic scripting in VBScript, Batch or Powershell – CompTIA A+ , Network+ or Security+ certification. – Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365Conditions of Employment This position is full-time and is campus-based in Norfolk, with the option for some hybrid work once training is complete.Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at - 56,051 Posting Detail Information Job Requisition Number S02735 Job Open To General Public Open Date 09/02/2024 Close Date 09/13/2024 Open Until Filled No Special Instructions Summary If you have experience serving VIP customers you are encouraged to apply. Please complete the full application and include your resume.Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.Supplemental Questions Required fields are indicated with an asterisk (). Applicant Documents Required Documents
Resume
Optional Documents
Yellow Layoff Form
Blue Layoff Card
AHP Letter