Vacancy caducado!
100% On Site required. Parking is provided at a cost to the contractors. Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview.
Day to day responsibilities:- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
- A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
- OTRS Ticket System (or equiv)
- TDX IT Service Management (ITSM) Service Desk tool
- Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing)
- Hands on exp w/ setting up desktop and monitors at customer workstations
- Exp w/ imaging computers via imaging server (pxe booting)
- CompTIA Security+
- Knowledge of Multi-Factor Authentication (MFA) setups.
- Knowledge of Apple products
Vacancy caducado!