TOLL COLLECTOR - Job Description
Purpose: To provide superior customer service in the performance of all toll collection duties and responsibilities, to
include accurately collecting tolls, classifying vehicles, and ensuring safe, effective and expedited traffic flow.
Skills:
Demonstrated work experience in the provision of superior customer service.
Demonstrated knowledge and application of basic math.
Demonstrated work experience and knowledge in cash handling; experience in toll collections is highly
preferred.
Demonstrated work experience in collecting, counting , and being accountable for U.S. currency and coins.
Ability to communicate effectively in the English language, both orally and in writing.
Ability to lift and carry at least 20 pounds.
Ability to operate and classify vehicles on automated electronic equipment.
Ability to monitor and facilitate safe and expedited traffic through toll lanes.
Ability to verify and report (verbally and in written form) any unusual occurrences, accidents, and
incidents.
Ability to function effectively in a 24/7/365 operations and to work any shift assigned.
Must be able to function as essential at 24/7/365 toll facility and must report to work during declared
emergency events and inclement weather conditions as scheduled.
Education, Experience, Licensure, Certification required for entry into position:
High School Graduate or G.E.D.
Demonstrated work experience in the provision of direct customer service and cash handling.
Possession of valid/current Virginia’s Driver’s License.
Successful completion of pre-employment and background criminal history, and DMV Check.
Duties:
Demonstrates superior customer service to all CBTF's internal and external customers. Greets each
customer promptly with a smile and welcoming approach, expedite all transactions, and thank each
customer for traveling the CBTF.
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