EBT Administrative Coordinator

Description We are seeking an EBT Administrative Coordinator to join our team in Newport News, Virginia. As an EBT Administrative Coordinator, you will be responsible for working with the public, resolving inquiries or disputes, and managing data entry tasks. Your role will also involve customer service, and you will be expected to assist customers in a detail oriented and efficient manner. Key responsibilities: Respond to customer inquiries in a timely and efficient manner Handle inbound calls and provide excellent customer service Process and manage customer credit applications accurately Maintain comprehensive and accurate customer credit records Utilize Microsoft Excel for data entry and other administrative tasks Assist customers in a detail oriented and proficient manner Work efficiently in a fast-paced environment Employ critical thinking skills to resolve customer disputes Demonstrate strong organizational and time management skills Multi-task various administrative duties as needed Requirements Must have a minimum of 1 year of experience in a similar role or related field Proficiency in providing excellent customer service Strong communication skills, both written and verbal, are essential Familiarity with Microsoft Excel and its functionalities Experience in assisting customers and addressing their concerns promptly Ability to multitask and handle various duties simultaneously Previous experience in a non-profit organization would be advantageous Demonstrated track record in administrative coordination is preferred High school diploma or equivalent education level is required Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .