Req ID: RQ173295Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIJob Family: Solutions ArchitectSkills:Analytical Thinking,Business,Change Management,ITSM,Services ManagementCertifications:ITIL Expert - ITILExperience:9 + years of related experienceUS Citizenship Required:YesJob Description:Apply your expertise to advance the mission and optimize our business strategy and implementation of ITSM and Mission Delivery at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.At GDIT, people are our differentiator. As a leader in ITSM and CSI you will support the business strategy that helps ensure today is safe and tomorrow is smarter. Our work depends on a subject matter expert joining our team to strengthen our delivery of programs and align our proposals to customer requirements. This role will actively advance our efforts for tailored ITSM delivery and enhance our offerings for customer environments and provide interesting and compelling work for our employees.HOW A ITSM AND CSI EXPERT WILL MAKE AN IMPACT
Engage directly with Growth and Delivery teams to provide subject matter expertise in ITSM and CSI for active efforts across the Defense Division.
Bring our ITSM capabilities to life for our customers through direct consulting efforts on new program wins or existing portfolio of programs.
Enable and optimize Continuous Service Improvement efforts across the Defense Portfolio, creating connectivity between disparate program efforts to provide best of breed innovation to the mission we support.
Lead design and implementation of CSI efforts, strategizing within the ITSM framework, ensuring alignment with business objectives and goals.
Operationalize proposed ITSM frameworks, in transition periods, leading service assessments of current environment and status to bootstrap delivery CSI practices.
Engage in strategic efforts to harmonize ITSM and IT Ops toolchain solutions, working with system engineers to ensure tool chains proposed and deployed align to meet customer specific use cases.
Contribute to Organizational Change Management efforts for both the SCITES customer and internally.
Engage and collaborate on solution design with solution architects, ensuring architecture meets current service requirements, is scalable, and adaptable.
Engage with Solution architects to tailor ITSM and CSI components of enterprise bids, informing the POV as a SME and practitioner of these enabling technologies.
Support the development of demonstration work products, to include PowerPoint slides, narrated videos, Graphics, and marketing materials to inspire our customer about mission possibilities by leveraging unique GDIT capabilities to meet mission requirements.
Integrate with the EIT Solution architecture and System Engineering teams, and broadly across the Defense CTO team, to advance our solutions and capabilities as an organization.
Bring forward your passion for Continual improvement that will advance our teams efforts to broaden our team’s impact to customer mission.
Leverage expertise in ITSM platforms (such as ServiceNow) to integrate and automate CSI processes.
Design and implement effective ITSM and CSI strategies, aligning with business goals, that continuously evolve to meet business requirements.
Design, implement, and optimize ITSM processes to improve efficiencies and effectiveness, building opportunities for improvement while ensuring benefits are obtainable.
Collaborate with cross-functional teams to integrate CSI processes with existing ITSM platforms and workflows.
Skillfully troubleshoot, identify, and resolve complex issues related to ITSM and CSI, detail actionable insights and recommendations to technical and non-technical persons.
WHAT YOU’LL NEED TO SUCCEED:
Education : Bachelor’s in Computer Science, Engineering, or Business-related field preferred
Required Experience : 15+ years of progressive technical implementation, team leadership, ITSM, and customer relationship experience, or 19+ years in lieu of a degree.
Desired Technical Skills : Demonstrated Technical Knowledge and experience in Continual Service Improvement and IT Service Management. Hands on skills in operations processes such as incident management, problem management, change management, configuration management, event management, and knowledge management.
Desired Certifications : ITIL Expert or Managing professional, Six Sigma Green Belt, or ITIL Service Design
Security Clearance Level : Ability to obtain Top Secret Clearance with SCI
Required Skills and Abilities: Strong communication, analytical, and time management skills that enable innovative design and technical thought leadership in a rapidly evolving business environment.
Preferred Skills: Experience working with Government Customers, specifically the US Military.
Location : Remote. 25-50% travel.
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.