Job SummaryResponsible for analysis and solution design to optimally support the organization's Patient Access strategy across the care continuum. Assists to develop, implement and measure targeted initiatives aimed to improve clinic, emergency department or hospital access, and patient and staff satisfaction. Analyzes processes to identify gaps and works with team members to define process or technology solution recommendations to ensure organizational access targets are achieved. Participates in project teams to create documentation, define requirements, perform testing, deliver communications and training.Job Duties
Utilizes existing tools and templates to develop work products.
Identifies opportunities for process improvements, proposes effective and efficient solutions, and supports teams in improvement efforts.
Executes defined action steps to ensure organizational access targets are achieved and to support improvement work such as implementation, testing, training, auditing or reporting.
Assists in the collection and reporting of established metrics relevant to access work.
Completes quality assurance testing to ensure data accuracy.
Routinely updates dashboards or other tools for program owners to measure progress toward targeted goals.
Monitors trends and determines the impact for assigned work.
Collects relevant data and assists with associated analytics for respective stakeholders and team members.
Documents outcomes of meetings into outputs such as process designs, requirements lists and action items to support department work.
Assists with development, monitoring and execution of work products such as testing plans, stakeholder analysis and communication plans.
Coordinates with IT to plan, evaluate, test, implement, maintain and leverage access-related technology.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).Position DetailsInternet requirements: Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
25 MBPS UP
75 MBPS DOWN
<150 ms Ping Required
<30ms Jitter Required
Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection
EducationHigh School Diploma or Equivalent (GED)- (Required)ExperienceMinimum of 5 years-Relevant experience (Required)Certification(s) and License(s)OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.