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Job Details

ID #23386091
Estado Virginia
Ciudad Chesapeake
Tipo de trabajo Permanent
Salario USD TBD TBD
Fuente Dunhill Professional Search
Showed 2021-11-24
Fecha 2021-11-24
Fecha tope 2022-01-23
Categoría Etcétera
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Junior Case Analyst

Virginia, Chesapeake, 23523 Chesapeake USA

Vacancy caducado!

Investigates assigned work tickets (disputes) and corresponding documents for resolution and obtains missing information as necessary. Determines resolution by examining available details and documentation. Responsible for documenting dispute resolutions. Typically reports to a supervisor.

Job Responsibilities

Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service. Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. Researches and analyzes customer service issues to provide information and solutions in a timely manner. Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. Performs analysis of COD borrower data integrity situations identified by Customer. Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

2 years of college education2-5 years of related experience in Customer Service or public relations

Other Job Specific Skills

Excellent customer service skills. Ability to provide effective customer service and deal tactfully and courteously with the public. Strong commitment to providing quality service. Strong attention to detail and accuracy. Ability to convey enthusiasm, energy and sincerity over the phone. Exceptional problem solving and organizational skills. Ability to foster a good working relationship and rapport with customers. Ability to adapt to new processes or procedures. Ability to interact effectively with others Excellent written and verbal communication skills.

Vacancy caducado!

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