Vacancy caducado!
UVAs School of Medicine is seeking either a Tech Support/Field Technician 1 or Technical Support 2 to join our Desktop Support team. This position assists users and departments in providing support for desktop, mobile computing, and client/server technology. Serving over 5,000 clinical, education, administrative, and research customers; you will support our mission in Providing excellence, innovation and superlative quality in the care of patients, the training of health professionals, and the creation and sharing of health knowledge within a culture that promotes equity, diversity, and inclusiveness. The selected applicant will have strong customer service and technical documentation skills, be excited about managing small to medium scale projects, and have existing knowledge of networking terminology standards and protocols.The Technical Support 2 position will be responsible for solving additional problems without review/immediate supervision and perform longer-term assignments. You will train, serve as a resource, and provide guidance to colleagues. The preferred candidate would be highly proficient in Mac operating systems and have a Mac OS X or Apple certification such as: Apple Certified Support Professional (ACSP); Apple Certified System Administrator(ACSA); Apple Certified Specialist (ACS); Xsan 2 Administrator; Apple Certified Macintosh Technician (ACMT); Apple Certified Desktop Technician (ACDT); or Apple Certified Portable Technician (ACPT); etc.Duties and Responsibilities Include:
- Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the unit.
- Imaging and rebuilding devices utilizing SCCM and KACE.
- Configuration, delivery, and setup of equipment including but not limited to desktops, monitors, laptops, docking stations, networking printers, web-cams, large wall displays, etc.
- Troubleshooting of hardware, network, operating systems, applications, access, and remote connectivity complications.
- Swiftly address technical support issues of faculty, and staff for a variety of computer applications and systems.
- Provide support for requests and incidents related to file share, server and applications access (including but not limited to: Office 365, MS Office, Epic, Duo, Cisco AnyConnect, BigIP Edge VPN), Mobile Iron, VoIP, Mobile Devices, Malware, Security.
- Coordinate work with a variety of IT teams across grounds to manage tasks and provide the highest level of customer satisfaction.
- Ticket and workflow management in multiple systems including ITSM, Remedy, and Service Now.
- Consultation/training with customers on usability, IT technology, hardware purchases.
- Maintain detailed and accurate documentation for reporting.
- Additional responsibilities may be assigned.
- Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.Experience: None. Relevant experience may be considered in lieu of a degree.Licensure: None.
- Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related disciplineExperience: At least one year of experience. Relevant experience may be considered in lieu of a degree.Licensure: None
- Knowledgeable in a wide variety of hardware.
- Working knowledge of networking standards and protocols.
- Must be available to work on-site in Charlottesville, VA.