Inside Sales Account Representative - Eurofins Built Environment Testing - Chantilly, VA

The Inside Sales representative serves as the laboratory’s primary point of contact for client service and/or sales related activities. Will involve working onsite at the lab doing inside sales (calls/emails) along with 3-5 visits to client sites per week.Essential Duties and Responsibilities: Demonstrates and promotes the company visionRegular attendance and punctualityBecome knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operationsBecome proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activityServing as the laboratories’ primary point of contact for client service and/or sales related activitiesIdentify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accountsResponsible for managing accounts through the entire sales process including quoting, taking ordersUtilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completionAssesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunitiesMaintain CRM database of prospective clients and opportunitiesTracking weekly, monthly, and quarterly performance and sales metricsClosing sales and working with client through closing processWork in conjunction with sales department providing information to or about new and existing clientsProvide support to outside sales – quoting, bid preparation, lead managementDeliver qualified opportunities tor team membersIdentify potential opportunities for outside sales to recover lost servicesRespond to all inbound sales calls and client services related issues in a timely mannerProvide superior customer service and assist with related duties Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may ariseGenerating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to releaseRecord and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clientsCommunicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review