Staff SW Engineer- ServiceNow/ITOM

Seeking an experienced event management person who offers excellent analytical skills, a drive to learn and look for service improvement, with effective collaboration, communication, technical and reporting skills.This person will join a team responsible for ad hoc user requests as well as delivering assigned projects and monthly story sprints.  They will also participate in an on-call rota so that weekends and resource gaps are covered.This person should also be familiar with change processes and understand the need to ensure changes are documented, validated, tested and implemented correctly.Essential FunctionsResponsible for day-to-day support, security, maintenance and availability of the event management tools, based upon business requirements while adhering to tight operations, security and procedural modelsResponsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments.Function as the Event Management resource on key infrastructure projects and initiativesAbility to build complex technical designs both and High level and detailedAbility to build documentation for tooling infrastructureWork with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customersParticipate in On-call support rotationKey Responsibilities:Design, develop, and implement ServiceNow ITOM-Health solutions to monitor and manage IT infrastructure health.Configure and customize ServiceNow ITOM-Health modules, including Event Management and Operational Intelligence.Develop and maintain integrations with other IT systems and tools.Troubleshoot and resolve issues related to ServiceNow ITOM-Health implementations.Conduct routine maintenance tasks, including patch management, system upgrades, and performance tuning.Ensure compliance with security policies and best practices.Implement and manage CI correlation to ensure accurate mapping and relationships between configuration items.Provide training and support to end-users and stakeholders.Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.