Vacancy caducado!
REQ#: RQ72297
Travel Required: None Public Trust: None Requisition Type: Regular Primary Functions:- Monitor all identified systems and services utilizing approved tools.
- Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
- Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
- Provide VTC and VOIP endpoint support.
- Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers.
- Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
- Perform basic maintenance and minor repairs on hardware and peripherals.
- Provide data transfers between classified and unclassified networks according to prescribed policy and procedures.
- Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.)
- Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
- Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents.
- Assist with maintenance of servers and network services.
- Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or incidents.
- Hands-on technical experience (02 years)
- Microsoft Windows 7 and newer (02 years)
- Microsoft Office 2010 and newer (02 years)
- Blackberry Server Administration (01 year)
- Video Teleconferencing, VTC (01 year)
- Voice Over IP, VOIP (01 year)
- Microsoft Windows Server 2008 R2 and newer (02 years)
- IAVM Compliance (02 years)
- BMC Remedy (02 years
- Top Secret (Interim clearance is acceptable for Helpdesk Technician)
- CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
- Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE within 6 months of hire date
Vacancy caducado!