Telecommunications System Engineer (Mid-level)

Immediate opening for a highly motivated and technically skilled Telecommunications Systems Engineer to support mission-critical Emergency Management technologies. This is a mid-level position offering a unique opportunity to work with Next Generation 911 (NG911), Computer Aided Dispatch (CAD), 911 Voice Logging, and Law Enforcement Records Management Systems (LERMS) in a secure environment.  The ideal candidate will have experience in telecommunications systems, a strong understanding of emergency management technologies, and the ability to diagnose and resolve complex technical issues.Design, implement, and sustain NG911 solutions and related emergency management technologies (CAD, LERMS, etc.).Assist in troubleshooting network, telephony, and system application issues, providing direct support to the customer.Configure and manage client and server operating systems within a virtualized infrastructure (VMWare or similar).Escalate complex issues to higher-tier support teams when necessary.Track and resolve customer issues via ticketing systems, ensuring resolution within Service Level Agreement (SLA) parameters.Ensure all system issues are properly documented and provide prompt, accurate feedback to customers.Maintain strong professional relationships and effectively communicate technical solutions to both technical and non-technical stakeholders.Required Skills & Knowledge:Working knowledge of NG911, CAD systems, 911 Voice Logging, and Law Enforcement Records Management.Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.Experience working with Ethernet and VoIP, including protocols such as SIP, RTP, and H.232.Understanding of data network and telecommunications systems, including IP addressing (DNS, DHCP), VLANs, VPN, and SIP session management.Familiarity with secure telecommunications environments and protocols required for emergency systems.Strong written and verbal communication skills, with the ability to explain complex technical issues to non-technical personnel.Proficiency with Microsoft Office Suite (Excel, Word, Visio) for documentation and reporting.Preferred Skills:Knowledge of 911 systems and Public Safety Answering Points (PSAPs).Knowledge of desktop Windows systems and basic troubleshooting.Experience working with VMware ESXi or similar virtualization platforms.Familiarity with Cisco Systems and relevant certifications (a plus).Reasonable understanding of DoD Risk Management Framework (RMF), cyber-security standards (STIGs, Scans, JITC), and secure network design.