Vacancy caducado!
DatamanUSA is looking for a Helpdesk Support Specialist for our direct client based in Arlington, VA. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:Title: Helpdesk Support SpecialistLocation: Arlington, VADuration: 3-6 Years Overview:The client operates primarily Windows environment and Office 365 with a combination of ) Laptops, Desktop, and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills, and recent Help Desk experience. Position Description:) Answer, validate, and triage incoming phone-in Incidents and Requests from Internal employees) Process, validate, and triage email submitted Incidents and Request from Internal employees) Review and validate ticket information on self-service ticket submissions) Route and escalate tickets to appropriate support teams) Identify and perform First Contact Resolution tickets) Provide technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of County standard computer systems, hardware, and software) Provide best-effort support for technical information/assistance on non-standard) computer systems, hardware, and software) Develop and maintain Knowledge Articles) Provide instructions on configuration, setup, maintenance for County computer systems, hardware, and software.) Provide support and follow up for specifically assigned tasks Required Skill /Certification:) Must be a High School Graduate or equivalent) CompTIA A+, Security + or Network + certification) HDI Certification a plus) ITIL Foundation a plus