Rich Content Developer – Help Center

Rich Content Developer – Help CenterCricut is immediately seeking Rich Content Writer & Developerto help create hands-on how-to guides to improve and update our customer care website with additional media content to showcase, simplify and modernize the way our customers can find support.This role is a department-of-one position that requires proven ability in writing, developing, setting up, starring in, filming, editing, and publishing media files compatible with all kinds of social media channels, our help center website, YouTube, and other media platforms.The person in this role will also be responsible for creating internal training documents, articles & media for our domestic and international member care teams, and may be asked to assist in other media-related ways in the company.Individuals with proven experience in writing, producing, creating, starring in, and publishing “how to” content like this, including all the relevant tasks such as editing, post-production, etc. will be considered. We are looking for a scrappy, hungry creator who wants to take on this brand new role helping us help our Cricut members be more successful in making the lives of those around them a little brighter.Responsibilities:Develop and manage articles and content for internal and external knowledge bases and learning systems.Collaborate with subject matter experts to ensure accurate and relevant information.Prioritize tasks effectively to guarantee timely project completion.Contribute to the creation of interactive content and e-learning courses.Streamline existing content to enhance its quality and overall effectiveness.Manage and store media assets for easy recall, reuse, or modification by internal teams.