Technical Engineering Support Specialist

The Technical Support Engineer is responsible for providing technical support to field sales representatives, channel partners, and direct customers. This role includes recommending appropriate products based on application needs, troubleshooting technical issues, conducting product failure analysis, and offering field service support.Provide product recommendations based on customer applications, service requirements, and technical specifications.Collaborate with field sales representatives to ensure accurate and timely product selection. Develop Standardization Strategies, Consideration of standard product, drawings, materials, and delivery.Assist customers and channel partners with troubleshooting technical issues and diagnosing product failures.Work closely with internal engineering teams to conduct root cause analysis and develop corrective actions.Establish Reliability Performance Matrix as required to support customer focus. Provide remote and on-site technical support for product installations, commissioning, and maintenance.Ensure customer satisfaction by resolving technical issues promptly and effectively.Provide technical assistance to internal office operations, including order processing, customer inquiries, and documentation. Support cross-departmental collaboration to streamline processes and improve customer service. Proactively identify and resolve technical and operational challenges.Build and maintain strong relationships with customers and channel partners to drive loyalty and long-term business growth.Additional duties and responsibilities will vary based upon departmental needs.