What would you do? – The SpecificsThe Team Lead is tasked with managing the workload distribution for the department by performing tasks including but not limited to, the following:Monitoring Team performance, strengths, and weaknesses and providing feedback to the Supervisor.Monitoring of job quality levels; analysis and processing of rejected jobs and breakage issues.Ensuring correct flow of work is processed on time and old jobs are kept to a minimum.Track Associate production figures and provide information to the Supervisor for daily reporting.Assists in training of new and current Associates.Communicate with other Team Leads to resolve department issues.
Monitor Team capacity and optimally and equitably distribute workload, redeploying staff as required.