DescriptionJob Description:
Rental customer activities: receive and make calls, answers questions, quotes rates and sale prices
Assists customers choose correct equipment models and sizes for application and jobsite requirements
Maintains proactive / creative attitude to increase rental sales activity
Ensures accurate and timely rental transactions: setting rental rates, invoicing, insurance verification, machine, and work tool configuration
Schedules / coordinates equipment transportation
Updates rental transactions and contract information in Dealer Business System
Coordinates / schedules maintenance and repairs with Service Department
Investigates and resolves customer issues with equipment deliveries, repairs, billing and other related items
Assists outside Sales Representatives as necessary.
Ensures that safety practices are a part of everyone's daily routine
Required Qualifications:
Math, reading, writing, and typing skills
Flexible with the ability to perform a wide range of tasks
Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
QualificationsSkillsRequired
Working in a Stressful Environment: Advanced
Time Management: Advanced
Problem Solving: Advanced
Microsoft Suite (Word, Outlook, Excel, Etc.): Intermediate
Computer Systems: Advanced
Communication Skills - Phone, Email, Etc.: Advanced
Ability to Work in a Team Environment: Advanced
Ability to Meet Deadlines: Advanced
BehaviorsRequired
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
MotivationsRequired
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
ExperienceRequired
2 years: Experience with heavy construction equipment either in construction or rental operation
2 years: Previous customer service experience in a wholesale or retail operation
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)