IT Customer support OR IT Helpdesk OR IT Deskside support OR IT sales Support OR Enter level

Position: IT Customer support OR IT Helpdesk OR IT Deskside support OR IT sales Support OR Enter level Location: Salt Lake City, UT | 84120 Duration: Approx. 3 months with possible extensionsJob Type: Contract    Work Type: Hybrid No of Positions: 06Entry Level Job Description:   Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues.  Maintains passwords, data integrity and file system security for the desktop environment.  Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances.  Documents service requests and dispatches orders to support groups for problem resolution.  Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).