Staff Business Systems Analyst, Legal Systems

Procore is seeking a highly skilled and experienced Staff Business Systems Analyst for Legal Technologies. The ideal candidate will be a pivotal member of our team, responsible for implementing large and complex systems projects within the legal domain, ensuring alignment with business goals, and providing strategic insights. The construction vertical is ripe for technological innovation. Construction impacts the lives of nearly everyone in the world, and yet it’s one of the least digitized industries. Procore is leading the market with our SaaS construction platform. We build for real people with real experiences, empowering Groundbreakers to develop and transform the communities where we all live. As a Staff Business Systems Analyst you will lead medium to large systems projects and initiatives, driving significant business outcomes and improvements across our legal technology stack. Additionally, this role will operate with minimal supervision and is expected to mentor and guide junior and senior analysts, and significantly influence strategic decisions within the organization related to legal technologies.What you’ll do:System Analysis and Design: Lead the analysis, design, and implementation of legal technology systems. Conduct detailed analysis of legal business processes and identify inefficiencies or areas for improvement. Design information system solutions that address legal business requirements, working closely with legal business partners and cross-functional teams to implement them. Serve as a technical advisor, leading recommendations for new legal systems and updates to platform architecture.Legal Technologies Subject Matter Expert: Develop a deep understanding of legal business processes and systems. Possess in-depth knowledge of legal operations, contract lifecycle management, data privacy, and compliance processes, systems, and related technologies. Serve as a point of expertise on legal system features and capabilities, including Contract Lifecycle Management (CLM) platforms (specifically Ironclad), Salesforce managed packages for contract generation and submission to Ironclad, SimpleLegal for legal spend and matter management, OneTrust for data privacy and compliance tracking and vendor review processes, and e-signature tools like DocuSign.Technical Solution Design for Business Outcomes: Design system solutions that address legal business requirements and work closely with cross-functional teams to implement them. Ensure alignment with Legal, Revenue, and Finance needs, corporate objectives, and IT standards. This includes optimizing workflows between Salesforce and Ironclad for seamless contract management.System Administration / Support: Ensure legal systems comply with relevant regulations and internal policies supporting company controls. Implement and maintain security measures to protect sensitive legal data. Provide training and support to end-users on legal technology platforms. Develop user manuals and documentation to facilitate the effective use of legal systems. Perform in-depth troubleshooting and problem-solving for complex legal technology issues.Troubleshooting: Perform in-depth troubleshooting and problem-solving for complex issues across the legal technology stack. Use advanced tools and techniques to diagnose and resolve system and process problems. Develop and implement solutions to prevent recurrence of issues. Create comprehensive documentation of troubleshooting processes and solutions. Conduct root cause analysis and recommend enhancements to prevent future issues.Growth Mindset: Demonstrate resilience and adaptability in the face of setbacks and challenges. Mentor and support peers and junior analysts in their professional growth. Set and pursue ambitious professional development goals, particularly in the evolving landscape of legal technologies and AI. Encourage a culture of continuous improvement and learning within the team. Implement and share best practices learned from ongoing education and industry research.Team Work: Lead by example in promoting a collaborative team environment. Facilitate effective team meetings and ensure all voices are heard. Mediate conflicts and foster a positive, inclusive team culture. Coordinate and align team efforts to achieve common goals. Mentor junior team members and support their development within the team, particularly in understanding legal technology intricacies. Leverage individual strengths to enhance overall team performance. What We're Looking For:8+ years of relevant industry or consulting experience in the design, implementation, and maintenance of Legal Technologies and processes, preferably at SaaS companies.Demonstrated experience and expertise with Contract Lifecycle Management (CLM) systems, with a strong preference for Ironclad. Knowledge of other legal technology platforms such as SimpleLegal, OneTrust, and DocuSign would be a significant advantage.Expertise with Ironclad workflows, Ironclad API integrations, and Salesforce integration with CLM systems is a MUST, as you'll be heavily involved in these areas and partner with integration teams.A self-starter with the ability to work independently and drive projects forward with minimal supervision.Strong communication skills, with the ability to effectively communicate complex technical concepts to legal business users of varying levels of technical expertise.Experience with broader legal technology processes, including contract intake, negotiation, execution, data privacy compliance, vendor risk assessment, and legal spend management.Must be customer-focused and work effectively with cross-functional teams, including Legal, Sales, Finance, and IT.A growth mindset and a desire to stay up-to-date with emerging legal technologies, including Legal AI tools and their potential applications.Experience with Agile methodologies and scrum for project delivery.Experience promoting changes across development, test, and production environments for legal systems.As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during critical project phases or quarter-ends.Nice to Have:Certifications related to legal technology platforms (e.g., Ironclad, Salesforce Administrator).Salesforce (Lightning) experience, particularly with managed packages and custom objects relevant to legal processes / Draft Quoting, Order Form, and SSA TermsExperience with application integrations and data validation for legal systems.Previous experience with APIs and query languages specific to legal platforms (e.g., Ironclad API, Salesforce SOQL).Experience with Jira & Confluence for project and documentation management.Familiarity with legal operations best practices and regulatory compliance requirements.Experience working with a global team across multiple time zones.Knowledge of emerging technologies and trends in legal systems, including AI and automation.Experience in change management and process re-engineering within legal departments.