Vacancy caducado!
Advaced Medical Support AssistantDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationVeterans Affairs, Veterans Health Administration - Imaging ServiceOverview
##### Open & closing dates
05/03/2019 to 05/24/2019
##### Service
Excepted
##### Pay scale & grade
GS 6
##### Salary
$37,843 to $49,200 per year
##### Appointment type
Permanent
##### Work schedule
Full-TimeLocation1 vacancy in the following location:-Temple, TXRelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe Advanced Medical Support Assistant position (AMSA) is
located at the Central Texas Veterans Healthcare System, Imaging
Service, Temple, TX. The AMSA works collaboratively in an
interdisciplinary coordinated care delivery model within the Medical
Center. S/he is responsible for providing assistance to Veterans to
ensure a smooth process in the management of his/her outpatient
appointments and/or Non VA medical care.Learn more about this agencyResponsibilitiesThe AMSA interacts effectively with peers, patients, families
and members of the healthcare team in a courteous, tactful, and
professional manner promoting positive work relationships. The
position requires an advanced knowledge of medical terminology,
computerized data entry and information processing systems, setting
and managing priorities and deadlines, and participating and
providing input in solving operational or procedural issues in team
huddles/team meetings. Duties include, but are not limited to:
·Interpreting, verifying, and scheduling appointments.
·Ensures that clinic utilization is optimized and effectively
supports the needs of the clinic and the Veterans.
·Verifying and updating patient demographic and insurance
information.
·Receiving and directing telephone calls.
·Data entry into and monitoring of the Electronic Wait List (EWL),
Recall Reminders and Return to Clinic orders.
·Preparing, printing and distributing various reports,
correspondence.
·Faxing documents, mail distribution, retrieving and responding to
messages/announcement.
·Performing basic eligibility requirements.
·Completing all mandatory training, competencies related to their
position and other administrative duties as assigned.
·Participate in team huddles/team meetings to manage and plan
patient care, set priorities and deadlines, adjusting the flow of
work to meet team and
patient needs.Functional Statement Title/#: Advanced Medical Support
Assistant/000000
Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m.Travel RequiredNot requiredSupervisory statusNoPromotion Potential6
#### Job family (Series)
0679 Medical Support Assistance- RequirementsConditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after
12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
No Financial Disclosure required
Selected applicants will be required to complete an online
onboarding process.
Bargaining unit position
Must pass a pre-placement/employment physical examination
QualificationsBasic Requirements:
- Citizenship: Must be a U.S. Citizen
- Experience/Education: Experience: Six months experience of
clerical, office or other work that indicates the ability to
acquire the particular knowledge and skills needed to perform
the duties of the position. OR Education: One year above high
school OR Experience/Education Combination: Equivalent
combination of experience and education are qualifying for an
entry level for which both education and experience are
acceptable.
- English Language Proficiency: Must be proficient in spoken and
written English in accordance with VA Handbook 5005, part II,
chapter 3, section A, paragraph 3j.
- Pre-employment Physical: Must pass a pre-placement/employment
physical examination.Grade Determinations:Advanced Medical Support Assistant, GS-0679-06: One year of
experience equivalent to the next lower grade level (GS-5).
Qualifying experience includes experiences gained in working in an
administrative health care setting, to include, but may not be
limited to: scheduling, canceling, re-scheduling patient's
appointments and/or consults; entering no-show information;
monitoring the electronic wait list; preparing for clinic visits;
monitoring both inpatient and outpatient appointments for areas of
responsibility; ensuring encounter forms are completed in order to
obtain appropriate workload credit; verifying and updating
demographics and insurance information; processing all emergency and
non-emergency transfers to other VA facilities or private hospitals;
performing basic eligibility, co-pays and pre-authorization
requirements for specific coverage (i.e., TRICARE, sharing
agreements, etc.).Candidates must also demonstrate the KSAs below:· Ability to collaborate, communicate, set priorities, and organize
the work in order to meet deadlines, ensuring compliance with
established processes, policies, and regulations.
· Ability to communicate tactfully and effectively, both orally and
in writing, in order to meet program objectives. This may include
preparing reports in various formats and presenting data to various
organizational levels.
· Advanced knowledge of the technical health care process as it
relates to access to care.
· Advanced knowledge of managing a clinic. This includes
independently utilizing reference sources, decision making, and
empowering the team to collaborate and resolve problems within a
complex systems environment.
· Advanced knowledge of policies and procedures associated with
operational activities that affect the patient flow, patient care,
and the revenue process.
· Advanced knowledge of medical terminology due to the technical
nature of language utilized by Clinicians.NOTE: There is no education substitution for the GS-06 grade
level.References: VA Handbook 5005-15, Part II, Appendix G45,
Qualification for Medical Support Assistant.Preferred Experience: Experience gained in working in an
administrative health care setting, to include, scheduling,
canceling, & re-scheduling patient's appointments and/or consults;
monitoring electronic wait list; preparing for clinic visits;
monitoring patient appointments; verifying and updating demographics
and insurance information; processing all emergency and
non-emergency transfers; performing basic eligibility, co-pays, and
pre-authorization requirements.EducationNote: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign education
to meet qualification requirements, you must send a Certificate of
Foreign Equivalency with your transcript in order to receive credit
for that education. For further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.htmlNOTE: There is no education substitution for the GS-06 grade
level.Additional informationPhysical Requirements: The work is primarily sedentary and
walking. The work requires the ability to handle multiple demands
simultaneously in dealing with a wide variety of clients on a daily
basis. Tasks will require prolonged use of computers. There are
lengthy periods of sitting, interrupted by intervals of walking and
climbing stairs about the medical center to make the many personal
contacts required of this position.This job opportunity announcement may be used to fill additional
vacancies.It is the policy of the VA to not deny employment to those that have
faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer
competitive status.United States Citizenship Required; non-citizens may only be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Policy.VA encourages persons with disabilities to apply. The health related
positions in VA are covered by Title 38, and are not covered by the
Schedule A excepted appointment authority.Veterans' preference does not apply for current permanent Federal
agency employees as long as they are listed as part of the area of
consideration.If you are unable to apply online view the following link for
information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the
qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE
MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your
application, résumé, C.V., and/or supporting documentation will be
verified. Please follow all instructions carefully. Errors or
omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredNo- Required DocumentsTo apply for this position, you must provide a complete Application
Package which includes:All applicants are required to submit the following supporting
document type(s):VA Form 10-2850c - Application for Associated Health Occupations
(required).
http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf -
Information must be current not older than a year. Outdated and/or
incomplete applications will be considered ineligible.Resume: Your resume must include the following information for
each job listed: Job title; Complete Work Place Addresses; Duties
(be as detailed as possible); Month and year start/end dates (e.g.
June 2007 to April 2008); Full-time or part-time status, PRN
(include hours worked per week) Information must be current not
older than a year.SF-50 - Notification of Personnel Action (required). Most recent
copy of your SF-50 (Performance/Cash Award SF-50's are NOT
sufficient to verify your status).Applicants may also submit the following supporting document
type(s), which may not be required for all applicants (if
applicable):·DD-214 - If claiming Veteran's Preference
·Other Veterans Document - VA Rating Letter
·SF-50 - If current Federal Employee
·Cover Letter - Optional
·OF-306 - Optional
·SF-15 - Optional
·Transcript - optionalPlease use this checklist to make sure you have included other
documents required for your application, such as a copy of your
transcript (if using education to qualify), documentation to support
Veterans Preference claims, etc. You will not be contacted for
additional information.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
benefits.Review our benefitsEligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below. The
complete application package must be submitted by 11:59 PM (ET) on
05/24/2019 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log
in to your existing account. Follow the prompts to select your
USA JOBS resume and/or other supporting documents and complete
the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application. Your
uploaded documents may take several hours to clear the virus scan
process. To return to an incomplete application, log into your USA
JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). HCP are individuals
who, during the influenza season, work in VHA locations where
patients receive care or who come into contact with VA patients as
part of their duties. VHA locations include, but are not limited to,
VA hospitals and associated clinics, community living centers
(CLCs), community-based outpatient clinics (CBOCs), domiciliary
units, Vet centers and VA-leased facilities. HCP include all VA
licensed and unlicensed, clinical and administrative, paid and
unpaid, full- and part-time employees, intermittent employees, fee
basis employees, VA contractors, students, researchers, volunteers,
and trainees who work at these facilities. HCP that are unable to
receive or otherwise decline a flu shot will be expected to wear a
face mask throughout the influenza season.Agency contact informationRachel OujezdskyPhone(254) 743-0781EmailRACHEL.OUJEZDSKY@VA.GOVAddressVA Central Texas Health Care System
1901 Veterans Memorial Drive
Temple, TX 76504
USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the review
is complete, a referral certificate(s) is issued and applicants will
be notified of their status by email. Referred applicants will be
notified as such and may be contacted directly by the hiring office
for an interview. All referred applicants receive a final
notification once a selection decision has been made.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.
Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job
applicants
Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:
An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.
You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations
or how to contact an agency.Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/532674000. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.