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Senior Services Specialist for our client in Sugar Land, TX Job Title: Senior Services Specialist Job Location: Sugar Land, TX Job Type: Contract Job Description: Responsibilities:- Responsible for order intake, input orders into internal systems.
- Connect to customer portals and systems.
- Support account managers and customers with order status, documentation needed such as SDS and BOLs.
- Key contact for customer inquiries, customer complaint (issue) resolution process.
- Work with materials manager and operations to understand and communicate commits and status to customers.
- May also engage in sales activities for assigned customers.
- Generates reports such as open order reports, billing reports to support global product line leader.
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
- SAP knowledge is a must.
- Desired Characteristics.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Must enjoy communicating with customers.
- Ability to work independently.