Support the on-site installation, servicing and repair processes of complex equipment and systems. You typically work under direct supervision and may work without supervision. You will follow detailed work instruction and escalate any discrepancies in customer requirements, blue prints, or work instructions. You will identify, escalate, and explore opportunities to improve the installation or repair procedures. You will escalate any administrative difficulties relating to delivery and installation of proper equipment. You will support the training of the customer on proper usage for complex systems.Key Responsibilities
Inspect for Quality
Install or Repair per Work Order
Escalate Issues
Provide Customer Support
Can independently troubleshoot and repair complex issues
Can program 2-3 responsibilities at an expert level
Perform complex system back-ups and install appropriate updates and patches
Build quotes, sell and attend necessary business meetings with customers
Program EBI's at an expert level
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of customers for complex issues (may need to possess certifications)
Oversee the technical work for high profile clients
Complete required documentation for work performed or other contractual obligations
Proper use of safety PPE
Security and other clearances as required by customer
YOU MUST HAVE
High School Diploma or GED.
4+ years of experience in related field
Ability to work independently
Ability to travel throughout the service area
Valid Driver's License and driving record acceptable to Honeywell
WE VALUE
7+ years of experience is a plus
BACnet, LonWorks, experience is preferred but not required
Technical training
Strategic Mindset
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Ability to follow instructions
Bachelor degree or technical/professional certificate
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.