Customer Support Assistant

Job Description:Sociaxe is a customer-centric company dedicated to providing innovative solutions and exceptional service. We are currently seeking a dedicated and enthusiastic Customer Support Assistant to join our team in San Antonio, TX. In this role, you will be responsible for assisting customers with inquiries, providing troubleshooting support, and ensuring overall customer satisfaction. You will be the front line of our customer service team and play a key role in building positive relationships with our clients.Responsibilities:Handle customer inquiries via phone, email, and chat in a timely and professional mannerProvide technical support and assistance to resolve customer issuesProcess orders and assist with returns or exchangesMaintain accurate records of customer interactions and transactionsCollaborate with other departments to ensure customer issues are addressed efficientlyFollow up with customers to ensure complete satisfactionContribute to a positive and productive team environment