Customer Service Representative

Job DescriptionWe are looking for a proactive and professional Customer Service Representative to join our growing team at Nexmos Design. As a customer service representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. You will handle customer inquiries, assist with problem-solving, and ensure that every customer has a positive experience with our brand.ResponsibilitiesManage customer inquiries via phone, email, and other communication channels.Provide accurate product/service information and guide customers through the ordering process.Resolve customer issues efficiently, ensuring a high level of satisfaction.Maintain detailed records of customer interactions and transactions.Collaborate with team members to address customer concerns and find solutions.Follow up with customers to ensure satisfaction and to gather feedback.Assist with special projects and other customer service-related tasks as needed.