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Job Details

ID #41451576
Estado Texas
Ciudad Richardson
Tipo de trabajo Contract
Salario $18 - $20
Fuente Arthur Grand Technologies Inc
Showed 2022-05-23
Fecha 2022-05-19
Fecha tope 2022-07-18
Categoría Apoyo técnico
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Desktop Support Technician

Texas, Richardson

Vacancy caducado!

Title: Deskside Service L2

Location: Richardson, TX

Employment : Contract (1.) To provide support for on call escalations and doing root cause analysis of the given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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