Vacancy caducado!
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of
Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence). Summary of Duties: Under general supervision, works with business partners within multiple business processes to align technology solutions with business strategies. Supports highly complex Technology Services processes, requiring design or integration of technical solutions that may cross multiple functions of the organization. Serves as technical escalation point.Examples of ESSENTIAL JOB FUNCTIONSManagement reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.- Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions; seeks opportunities to improve and deepen relationship between TS and business partners.
- Provides recommendations for business process redesign and documentation as needed for new technology.
- Develops user test cases and system integration testing and validates test results during testing; reviews test plans; monitors testing process to ensure that business results are adequately tested with minimal risk; executes test cases; ensures test strategies involve appropriate integration and process components.
- Investigates, resolves, and escalates problems and develops recommendations for resolution; identifies need for technical assistance to help in problem resolution; works with technical assistance to resolve problems.
- Informs clients of problems, issues, and resolutions; may manage client expectations; ensures IT solutions meet client needs.
- Conducts End User Training; may Schedule and coordinates End User Training; writes well defined End User Documentation, including but not limited to solution user manuals
- Reviews and establishes or may approve End User Training Curriculum and End User Documentation for completeness and correctness.
- Provides assistance in determining the need for a change request; may identify and remove obstacles to change.
- Coaches and transfers knowledge to all team members.
- Conducts research on hardware and software products to provide recommendations and to support purchasing efforts; gathers and verifies requirements; authors technical design for features and modules.
- Fields incoming issues and problem tickets and escalations from end-users to resolve application and software issues within servers, and other mission-critical application systems.
- Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Maintains and enhances performance of all new and existing server technology solutions across the organization.
- Tests fixes and perform post-resolution follow-ups to ensure problems have adequately been resolved; identifies and learns appropriate solutions used and supported by the organization.
- Creates and maintain system models, specifications, diagrams, and charts to provide direction to team.
- Participates in the design, development, and delivery of server training programs and individual classes.
- Posts software updates, drivers, knowledge bases, and frequently asked question resources on company intranet to assist in problem resolution.
- Performs preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
- Regular and consistent attendance for the assigned work schedule is essential.
- Performs other duties as assigned.
- Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Working technical knowledge of current software protocols, and Internet standards.
- Extensive experience with core technologies, including VMware, SolarWinds, Exchange, Office 365, Skype for Business
- Excellent software troubleshooting experience.
- Working knowledge of server and PC operating systems as well as Microsoft Active Directory.
- Competence with testing, flowchart, and data mapping tools and procedures.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
- Microsoft Certified Engineer (MSCE)- Server Administration (current supported Server Operating System) or equivalent certifications
- Hypervisor Certification- Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), VMware Certified Professional (VCP) or equivalent certifications
- CompTIA Security+ certification or equivalent certification
Vacancy caducado!