Are you experienced in client implementation and passionate for product design? Then you have found the right team!As a Senior Product Delivery Associate in the Solutions Design and Commercialization team you will be representing Client Service and Implementations (CS&I) in new product launches and enhancements, partnering with Product teams and other stakeholders to influence new product features and functionality. Additionally, you will lead readiness activities, defining implementation protocols, drafting relevant procedures and supporting documentation, and supporting the implementation of pilot clients to new products. Solutions Design's mission is to drive exceptional client experience through a relentless focus on the voice of the client while setting new benchmarks for innovation and digital adoption. To achieve this, you will work directly with both our client facing teams, various product teams, operations and implementations and service teams.Job responsibilities:
Represent Solutions Design in Product launch and change readiness activities, leading CS&I business readiness, influencing product design, and advocating on behalf of the business and the client to ensure optimal outcomes
Translate business requirements into detailed procedures
Manage the full life cycle of pilot client implementations, including setup and testing, ensuring a successful end-to-end client experience during merchant services product implementations of varied complexity
Support the Solutions Design Product Pipeline based on identified errors/friction for new products in pilot stage and enhancements to products in general availability
Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, CS&I SMEs, Operations, Technology)
Manage internal partner expectations with consultative advice regarding technical aspects of merchant services solutions
Manage the project governance process, reporting out and presenting on project status to senior stakeholders
Required qualifications, capabilities and skills:
Project Management experience - Able to manage multiple projects at one time and familiarity with Agile development methodology
Working knowledge and understanding of API and/or file based integration solutions, including instruction formats (JSON, SWIFT, ISO, NACHA, etc.)
Process Mapping and Development - Able to capture and clearly document standard operating procedures
Experience managing relationships and collaborating with business partners across Product, Sales, Technology, Operations, Service, Risk, Compliance and Legal
Strategic, Solution Oriented Thinker - A problem solver, able to devise innovative solutions that address business and client needs, with the ability to motivate and drive tactical execution
Effective presentation and communication skills, able to influence partners to achieve business goals
Able to work effectively with minimal supervision, often making independent decisions
Proficient in Microsoft Word, Excel, and PowerPoint
Preferred qualifications, capabilities and skills:
Experience in Client Servicing and/or Onboarding
Treasury Services Product Management experience
Experience managing Technical Implementations for Treasury Products
Treasury or Payments Product Management, understanding of the Product Development Life Cycle (PDLC)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans