Delivery LeadPlano, Texas;Richmond, VirginiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.The position will play an integral role in project deliverables of multiple strategic initiatives and network driven efforts at one time spread across multiple lines ofbusinesses (LOB’s). Specific focus for this position is DNS/DHCP/IP Address Management (DDI) and Network Time Protocol (NTP) driving the technology program from start to the finish state in compliance with Enterprise Change Management policies and standards as defined by the Bank.This position will in addition require to create/process Change Records, engage BlackBox/Cisco or other external vendors as required in support of the projectdeliverables to provide end-to-end visibility into the health of the deliverables. The role may require working directly with a Technology Delivery lead if the project is technology focused or independently if the project is process driven. In such cases, this position must be able to identify the key resources required for the project and ensures that their deliverables are completed to meet thetimeline requirements.Required Skills:
3–5 years prior project management experience
3–5 years experience with ITSM/Remedy
Working familiarity with JIRA and Agile View
Strong attention to detail with problem solving and organizational skills.
Demonstrated ability to communicate (written and verbal) with internal and external partners.
Ability to manage and shift priorities as needed.
Strong risk and governance mindset
Process design, remediation, and improvement skills
Project Management skills and disciplines
Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely.
Strong problem solving and conflict resolution skills in a cross-functional team.
Microsoft Office (Word, PowerPoint, Excel) proficient
Ability to manage multiple priorities for concurrent projects effectively.
Strong decision-making skills with an assertive and proactive communication style
Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.
Enthusiastic, energetic, determined, and positive –especially under pressure
Ability to navigate enterprise, research, and resource information across the bank.
Desired Skills:
Experience supporting and participating in technology change efforts in project manager role.
3 - 5 years of experience as a network or systems engineer delivering infrastructure services such as DNS, Load Balancing, Data Connectivity, Firewall, etc.
Project Management Professional (PMP) Certified
Visio and process mapping
Working familiarity with PPRT for program and project management
Working familiarity with PCM for initiative financial management
Working experience with ServiceNow
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the LA County Fair Chance Ordinance .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.