Technical Support Specialist

Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction.Publish performance reports to various accounts, as required.Generate quotes for intercompany and external customers.Liaise with Quality Department on RMA and AQR’s.Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.Manage special projects as assigned by management.Determine the proper application of such technologies and determine material to be used in the application and make necessary engineering calculations utilizing software.Evaluate customer requirements, research the necessary data, and determine cost effective materials of construction.Provide guidance to designer or drafter assigned to complete layout and detail drawings.Communicate orally and in writing with customers, sales and company personnel and vendors providing counseling, recommendations, and technical assistanceAdditional duties as required based on departmental needs